FAQ

How does it work? 
 We want to make ordering your Wild Caught Salmon as simple as possible. Select one of our three portions and once the fishing season is over, we ship it directly to your door. (Orders typically ship first and second week of august.)

How and when do I pay?
You pay 100% when you check out, so no balance due upon delivery. We accept all major credit cards. If you'd like to order salmon the old school way by check and mail please email us at: seafood@bristolcrownfisheries.com.

How will my order ship?
We ship everything via Fed Ex from our warehouse here in Alaska. (Orders typically ship first and second week of august.) Once a shipping label is created for your order you will automatically receive a tracking number.

Does someone need to be home to receive the order?
We believe it's essential that customers are present at the shipping address to receive this perishable product. Neither Bristol Crown nor the carrier will accept liability for shipments delayed due to incorrect or change of address while in transit. If your shipment is delayed, please contact the carrier first and provide them with tracking number. Delivery times cannot be scheduled.

If something goes wrong in shipping, what happens?
If you have a problem of any kind please contact us as soon as possible. We are a practical, people first company and capable of rectifying just about any situation. Whether it's by fault of our own, or a lost package through a third party carrier, drop us a line and let's sort it out. 

How should I store and handle my Salmon?
 To avoid broken vacuum seals and the resulting freezer burn, treat your seafood carefully. I recommend to store your valuable and precious seafood in its own area of the freezer. Sometimes fish boxes do not arrive solidly frozen. As long as they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.